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ConferenceWorx automated conferencing solution allows you to manage all aspects of the call directly from your touch-tone pad or desktop computer. Meet anytime, from anywhere, 24/7. On-demand conferencing was never so easy.

No matter what your conferencing needs, ConferenceWorx's award-winning customer service is there to ensure that every meeting is successful 24 hours a day, 7 days a week.

Our award-winning approach to customer service is built on a foundation of knowledge.

Getting Started
How do I start my conference?
Simply call the dial-in phone number and enter your moderator passcode. If you call ConferenceWORX to set up your conference, your reservationist will assign a phone number and passcode to your conference. If your passcode fails after the third attempt, please contact Customer Service to verify the meeting time, passcode and dial-in phone number.

How do I invite participants to my conference?
To invite participants to attend your conference, you will need to distribute only your dial-in number and participant passcode. This information is available on your account confirmation e-mail, and on-line in 'Moderator Login'. Please contact Customer Service in the event that you cannot locate this information.

How can I increase the security of my conference call?
Your ConferenceWorx account has several enhanced features, called Moderator Features, that can increase the security of your conference call. Examples of these features include:
  • Music On-Hold. Increase security by playing music into the conference until you are ready to begin, thereby ensuring you are in control of your conference.
  • Roll Call. You can kick off your ConferenceWorx meeting with a roll call. You can also use the entry and exit tones that are played into the conference when participants join and leave the call to update meeting attendance.
  • Record Your Call. You can record your conference using your Star Controls. Once the conference is completed, you will receive an e-mail with the playback information. You can distribute this e-mail to participants that you want to listen to your recorded call.
Please request Moderator Features at the time of your reservation, or add these features to your conference through Customer Service.

How can I manage attendees on my conference call?
You can manage various options of your conference call through any touch-tone phone.

Simply use the keypad to access the Star Controls for your conference:
Press *1 to access the Help Menu.
Press *4 to increase the volume of participant voices/lines.
Press *5 to increase the volume of your voice/line.
Press *7 to decrease the volume of participant voices/lines.
Press *8 to decrease the volume of your voice/line.
Press *92 to hear a roll call.
Press *93 to terminate all participant lines.
Press *94 to lock and unlock your conference (prevents other attendees from entering your conference).
Press *96 to mute all participant lines.
Press *97 to "un-mute" all participant lines.
Press *0 for assistance from a reservationist.
What kind of support is available during my conference?
Assistance is always available with ConferenceWorx. If you need help during your conference, press *0 to reach a reservationist or press *1 to access the Help Menu. Pressing the star key (*) automatically re-admits you to your meeting.
If you are still experiencing difficulties, please call Customer Support at 888-263-7520. You may also dial *0 on your touch-tone phone at anytime during your ConferenceWorx conference call.



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